Crisis Communications Archives - Page 4 of 6

Crisis Communications

Why being honest matters in a crisis

“Why is it important for companies to be honest in a crisis?” I’m talking to John Brown, founder of Don’t Cry Wolf, an agency that works with ‘no bullshit’ brands – brands that want to make honest and openness a…

Kate HartleySeptember 7, 2018

Crisis Communications Events

Six crisis management lessons from top brands at #PRWCRISIS

Who doesn’t love a crisis? Especially when it is not one you are involved with. I attended the PR Week Crisis Communications Conference last week and it was a great opportunity to hear about other crises and how various brands…

Lisa BarnettJune 20, 2018

Crisis Communications

The perils of change: lessons from the #KFCCrisis

In February, Kentucky Fried Chicken started working with a new “delivery partner”. Now, usually, most people wouldn’t care about this, but then hundreds of KFC branches closed down temporarily because they ran out of chicken and, well, a lot of…

Gemma StoreyMarch 16, 2018

Crisis Communications

How to respond to negative reviews

The subtitle to this post should be: “in a way that doesn’t blow up in your face”. No reasonable person expects brands to be perfect. Mistakes happen, it’s the response (or lack of one) that counts. But sometimes businesses seem…

Gemma StoreyAugust 22, 2017

Crisis Communications

BA’s uncontrolled descent into crisis

Most crises are avoidable. Around ten years ago, my boss and I used to carry home back-up tapes of our server data. That way, if the office burnt down over night we’d still have two copies of the back-up. While…

Gemma StoreyJune 7, 2017

Crisis Communications

The five mistakes that shaped United’s crisis

At 7:30pm on Sunday 9th April passengers aboard United Airlines flight 3411 started tweeting about an incident as they waited for take-off. Some tweeted the airline, others local news channels. Several took pictures and video of the chaos on board…

Gemma StoreyApril 27, 2017

Crisis Communications Events

Book your place at Digital Download

If you’ve ever wondered what a live social media crisis simulation would be like, now’s your chance to find out! The Polpeo team will be at this month’s Digital Download in Islington, running a live crisis simulation focusing on the…

Gemma StoreyApril 7, 2017

Crisis Communications

Brands are more than their CEOs (Demo)

On a business level, when it comes to reputation with clients, governments, media and the industry that they are in, CEOs (and their actions) carry a lot of weight. But what about their wider reputational impact? For example, I’m currently…

Gemma StoreyFebruary 28, 2017

Crisis Communications

Brands are more than their CEOs

On a business level, when it comes to reputation with clients, governments, media and the industry that they are in, CEOs (and their actions) carry a lot of weight. But what about their wider reputational impact? For example, I’m currently…

Gemma StoreyFebruary 28, 2017

Crisis Communications

Brands & Politics: why it’s time to get involved

A regular star of the crisis simulations I write for Polpeo is someone I call AnarchySteve. For years, he’s been one of my go-to guys for causing simulation participants headaches. He’s arrogant, stubborn, opinionated and unyielding. Just when you think…

Gemma StoreyFebruary 1, 2017

Crisis Communications51

Why being honest matters in a crisis

Six crisis management lessons from top brands at #PRWCRISIS

BA’s uncontrolled descent into crisis

Brands are more than their CEOs (Demo)

Brands are more than their CEOs

Boeing: Too Big to Fail?

WJH Shorts: The BrewDog Controversy

WJH Shorts: The Anthropic Trump Feud

Trust in your brand builds crisis resilience

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