Social media crisis simulation

Our social media crisis simulations mimic a crisis spreading over different social media and influencer channels, so your social media or customer service team can gain realistic experience of handling the public on social media during a crisis. 

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Is your brand ready to manage a crisis on social media?

Polpeo simulates all the different social media channels that could come into play during a crisis, from microblogs to social networks, and from review sites to messenger services.

Our modular social media crisis simulations mean we can create an experience to suit your needs and budget, ranging from off-the-shelf simulations for smaller teams, to full-scale bespoke simulations for up to 200 people.

All our crisis exercises can be run fully remotely, in person, or using a hybrid of both and in all major languages.  

What you will take away from the simulation

[us_separator size=”small”][us_iconbox icon=”fad|arrow-right” color=”custom” icon_color=”#FDD086″ iconpos=”left” alignment=”left” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afl%22%7D%7D”]How to respond to different types of behaviour on social media, such as trolling, outrage, misinformation and activism[/us_iconbox][us_separator size=”custom” height=”10px”][us_iconbox icon=”fad|arrow-right” color=”custom” icon_color=”#FDD086″ iconpos=”left” alignment=”left” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afl%22%7D%7D”]How to cope with the volume of responses on social media during a crisis[/us_iconbox][us_separator size=”custom” height=”10px”][us_iconbox icon=”fad|arrow-right” color=”custom” icon_color=”#FDD086″ iconpos=”left” alignment=”left” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afl%22%7D%7D”]How to communicate with empathy and authenticity, and within your company’s values[/us_iconbox][us_separator size=”custom” height=”10px”][us_iconbox icon=”fad|arrow-right” color=”custom” icon_color=”#FDD086″ iconpos=”left” alignment=”left” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afl%22%7D%7D”]How to triage who to respond to[/us_iconbox][us_separator size=”custom” height=”10px”][us_iconbox icon=”fad|arrow-right” color=”custom” icon_color=”#FDD086″ iconpos=”left” alignment=”left” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afl%22%7D%7D”]How to avoid inflaming a situation[/us_iconbox][us_separator size=”custom” height=”10px”][us_iconbox icon=”fad|arrow-right” color=”custom” icon_color=”#FDD086″ iconpos=”left” alignment=”left” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afl%22%7D%7D”]How to adapt your tone of voice for different situations, channels and audiences[/us_iconbox][us_separator size=”custom” height=”10px”][us_iconbox icon=”fad|arrow-right” color=”custom” icon_color=”#FDD086″ iconpos=”left” alignment=”left” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afl%22%7D%7D”]When to respond and when not to engage[/us_iconbox][us_separator size=”custom” height=”10px”][us_iconbox icon=”fad|arrow-right” color=”custom” icon_color=”#FDD086″ iconpos=”left” alignment=”left” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afl%22%7D%7D”]How and when to escalate a situation developing on social media [/us_iconbox][us_separator size=”custom” height=”10px”][us_iconbox icon=”fad|arrow-right” color=”custom” icon_color=”#FDD086″ iconpos=”left” alignment=”left” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afl%22%7D%7D”]How to communicate effectively across teams to deal with a social media crisis[/us_iconbox][us_separator][us_btn label=”BOOK YOUR FREE DEMO” link=”url:https%3A%2F%2Fpolpeo.com%2Fcontact%2F|title:Contact%20Polpeo” style=”7″ width_type=”1″ css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22hfc%22%7D%7D”]

Evaluate your performance

If you’d like us to, we can score your performance against a set of performance criteria that will be agreed with you in advance.

Immediately after the simulation, we give you topline feedback on how the team performed; this is followed by a full feedback report including recommendations for improvement.

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