In nearly every crisis simulation exercise we run, the issue of saying sorry raises its head. Should you say sorry in a crisis? Does it constitute an admission of liability?…
communication
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While you can pay special attention to your team’s wellbeing during a crisis, one thing that’s a big help for people navigating tough situations is resilience. Resilience isn’t developed overnight….
Years ago, I had a Homer Simpson #doh moment when I fell for, and re-shared, some inane Facebook post warning people of something dire and technology related. This post had…