Running regular crisis simulations gives our team first-hand experience of the risks leaders believe they need to prepare their teams and organisations for. These are often very specific sorts of…
crisis communication
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I’ve worked with a lot of leadership teams to help them prepare for a crisis, often running simulation exercises alongside their communications teams or PR agencies. When I first talk…
A couple of years ago, I wrote a book on crisis communication, and I interviewed the amazing business psychologist, Gill Green, about what an organisation might do to trigger (inadvertently)…
Have you ever considered what you would do if, say, a newspaper said that your business was (incorrectly) a dogging site? (And no, I’m not defining that!) It might seem…
Strong leadership can make the difference between a crisis that damages your reputation irrevocably, and one that you recover and learn from. A leader’s role during a crisis should include…
Some people may think that it’s a bad idea for brands to apologise to their customers when they get something wrong. Doesn’t an apology imply blame? Couldn’t that have legal…
Even before the government amended the social distancing rules, I’ve noticed people start to flout the ‘stay at home’ guidelines more and more as lockdown continues. When I first had…
I was chatting to Ben Smith for the PR Moment podcast recently about crisis communications, and one of the things that came up in conversation was: what is a crisis?…
When we run crisis simulations, we look for the participants to respond using empathy. What we often see is teams that prepare an official statement on the crisis, and then…
At 2:44 am on Tuesday 5th February, Ocado’s high-tech Hampshire-based customer fulfilment centre caught fire. Firefighters have been working to control the blaze, and were still dealing with the fire…