For many years, communicators (including me) have told companies to focus on communicating only high-quality information during a crisis. A crisis is no time for niceties, or corporate messages. No-one…
Crisis Management
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Values aren’t about marketing, they’re about strategy. It’s easy for brands to say what people want to hear (and to switch messages once the political climate changes, as we’ve recently…
In a recent episode of ‘What Just Happened?’, Kate and Tamara talked to psychologist, Gill Green, about the psychology behind the successful emergency landing of US Airways Flight 1549 on…
A couple of weeks ago, Tamara and I had the privilege of speaking to Jonathan Taylor, a whistleblower whose world was turned upside down when he exposed his employer for…
Being confronted with having to deal with a crisis in our working lives can be terrifying. Humans have evolved to spot threats (even potential ones). And when we feel threatened…
Organisations that work to create more diverse cultures and hire diverse teams perform better than those that don’t. It’s something that researchers and analysts, like McKinsey, have reported for years. …
2024 saw some big crises for brands. Here is our pick of the biggest: Boeing’s bad year It was a(nother) bad year for Boeing. A 737 Max 9 lost a…
The TalkTalk data breach of 2015 was one of the most high profile cybersecurity incidents in the UK. Initially attributed to sophisticated hackers and feared to have exposed the personal…
When we run simulation exercises, almost every team says the same thing: “We were too slow to act. Time ran away from us!” They’re right. Time does run away from…