On 21st October 2015 customers of UK telecoms provider, TalkTalk, found that they couldn’t access their email, and the brand’s website was also down. The next day, TalkTalk announced that…
Crisis preparation
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When a major credit checking agency (well, the major credit checking agency) experiences a data breach, it’s not just its reputation on the line, but that of its client. T-Mobile…
Last Thursday, Polpeo ran a crisis simulation at PR Week’s Crisis Communications conference. We were in good company. There were some very inspiring and thought-provoking speakers, talking candidly about their…
When I think of Starbucks’ #RaceTogether campaign, I think of it scrawled on a cup of Americano and picture a harassed barista trying to explain theories on race relations, while…