Running regular crisis simulations gives our team first-hand experience of the risks leaders believe they need to prepare their teams and organisations for. These are often very specific sorts of…
Crisis Simulation
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Have you ever considered what you would do if, say, a newspaper said that your business was (incorrectly) a dogging site? (And no, I’m not defining that!) It might seem…
How quickly could you get sign off on a statement during a crisis? When should you respond to individuals on social media? And how much information is too much? These…
In February, Kentucky Fried Chicken started working with a new “delivery partner”. Now, usually, most people wouldn’t care about this, but then hundreds of KFC branches closed down temporarily because…
The digital world is already getting excited for what’s sure to be another great SXSW Interactive. Apart from being a great place for rising tech stars to shine, SXSW Interactive…
When a major credit checking agency (well, the major credit checking agency) experiences a data breach, it’s not just its reputation on the line, but that of its client. T-Mobile…
Yesterday, we saw the participant side of dealing with a social media crisis, today, I wanted to share observations from the other side of the simulation. Managing a social media…
The Polpeo team is making final preparations for its social media crisis event at SXSW Interactive on Sunday. Participants will be able to take part in a full-scale social media…