The TalkTalk data breach of 2015 was one of the most high profile cybersecurity incidents in the UK. Initially attributed to sophisticated hackers and feared to have exposed the personal…
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In 2011 Wells Fargo bank was thrown into the centre of a scandal that resulted in it being fined $185 million for creating over 2 million fraudulent accounts without customers’…
In March 2014, Malaysia Airlines Flight MH370 completely disappeared and became one of the greatest mysteries in aviation history. The Boeing 777, carrying 239 people, lost contact with air traffic…
In What Just Happened? hosts and co-founders of Polpeo, Tamara Littleton and Kate Hartley, delve into a different corporate crisis, what it meant for the brand, and how it shaped…
In a crisis, there’s a real temptation to focus on the here and now. Our instinct is to go into survival mode. It’s hard enough to think about getting through the next 24 hours, let alone to think about what to do once the crisis is over.
We’re seeing some lifestyle and travel influencers being called to account for their foreign travels during a global pandemic. Many of us are in lockdown and even at the start…
Axios has released the results of the latest Axios Harris Poll 100 survey. It conducted the research by asking U.S. adults to rank companies based on their corporate reputation. The…
There’s a big difference between funny and patronising – this is especially true for brands on social media. Of course, much of our humour is down to personal taste. What…
The subtitle to this post should be: “in a way that doesn’t blow up in your face”. No reasonable person expects brands to be perfect. Mistakes happen, it’s the response…
It’s not hard to understand why your team needs to train to deal with a crisis breaking on social media – one look at the news shows the power that…